Kampanja za usluge – #Standards4Services – ‘Norme su pokretač uspjeha’ - Dan 10., petak, 20. rujna 2019.
20.09.2019.Izvrsnost u uslugama - CEN/TS 16880: 2015,Creating outstanding customer experiences through service excellence
Poveznica: “Standards are enablers of success”: CEN launches the campaign #Standards4Services
ETUC contribution to CCMC campaign #standards4services
